Houston Dash Shop & Soccer4All Returns Policy
*ALL INTERNATIONAL POST OFFICES HAVE STATED THAT DUE TO COVID-19 COMPLICATIONS AND STAFFING ISSUES, PACKAGES CAN BE DELAYED IN THE SHIPPING PROCESS AND HELD BY USPS UNTIL THEY ARE ABLE TO TRANSPORT THEM*
You may return new and unworn items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If the item you ordered does not fit, you will need to pay postage back to us, and we will pay the postage back to you if you would like an exchange. Otherwise a full refund can be processed.
We DO NOT accept returns on customized jerseys. (name + number customizations)
If you have shipped your item back to us for a refund, we will await the package for inspection. Please allow up to 3 weeks of mailing your package before the refund processes, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (1-7 business days depending on location), the time it takes us to process your return once we receive it (1 business day).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. We primarily ship via USPS & Fedex Home Delivery. Tracking numbers will be provided on every order.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.